Troubleshooting

I can't get the Java utility program to run"

The program runs under java and for it to work correctly on your computer you must have the latest version of java installed. The java software is free and your system can easily be checked and updated by pointing your browser at www.java.com and following the links.

If you have previously installed software on your computer for use with a symbian based mobile phone it is possible that this software will associate itself as the default program to run all files with a “.jar” extension. If this is the case then select “open with > java” to run the Keene software.

If double-clicking fails to launch the java software try the "kira.bat" file or the"kira.exe" file also included.

If running on a MAC please note that java is not included as standard with the latest versions of OS X so you may need to install this first, https://support.apple.com/kb/dl1572?locale=en_US

When successfully launched the program should look like this:

I've connected my module to the network but I can't view the web page"

Check that your computer IP address is set correctly (see "IP addresses")????

Check that the your firewall is correctly configured and not blocking access to the module.

I'm trying to learn an IR code. I've clicked "learn" and got the red button but nothing happens when I press my remote control button"

Make sure that the IP address is set to the module you are using.

Make sure that the "attempt" to locate PC" box is checked within the modules options page.????

Make sure that the PC's IP address is correctly configured within the modules configuration page.

Check the UDP port setting as per the menu opposite